Careers
Support Executive
Responsible for acting as a liaison between our customer and the respective team. Provides assistance to the customers with their questions, issues, new orders, billing, and any other query.
The role requires handling chats, emails, calls, queries, requests, complaint management, and applying process and product knowledge to support customers effectively.
Role Overview
Job Overview 3 points
Key Responsibilities 4 points
Job Specification 4 points
Careers
Job Overview
- Handling chats/emails/calls /queries/requests
- Complaint Management & Solving Customer grievances
- Applying process/product knowledge
Careers
Key Responsibilities
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Careers
Job Specification
- Intermediate or above
- Excellent communication
- Proficiency with MS Office particularly MS Excel
- Customer-centric attitude
Careers
[email protected] Interested?
Interested candidates can share their CV’s at [email protected] mentioning “Support Executive” in the subject line.