Support Executive

Support Executive

Job Overview:

Responsible for acting as a liaison between our customer and the respective team. Provides assistance to the customers with their questions, issues, new orders, billing, and any other query.

– Handling chats/emails/calls /queries/requests

– Complaint Management & Solving Customer grievances

– Applying process/product knowledge

Key Responsibilities:

– Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

– Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

– Follow up to ensure that appropriate actions were taken on customers’ requests.

– Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification:

– Intermediate or above

– Excellent communication

– Proficiency with MS Office particularly MS Excel

– Customer-centric attitude

Interested candidates can share their CV’s at mentioning “Support Executive” in the subject line.